Trusted IT Support
Our customers told us the most important thing they look for in an IT support company is Trust. That’s why they choose – and continue to choose- CCS for their IT support. At CCS, we always make recommendations in your best interests, not ours.
Local IT Support
Does your IT support company only provide telephone support, typically from anywhere other than Yorkshire? As a Yorkshire-based company, CCS can and do deploy IT technicians to client premises every day. CCS opened in Ripon, North Yorkshire in 1990.
We’re proud to be born and bred in Yorkshire.
Extended Hours Support
Are you a business owner? Maybe you’re a Director, manager, or committed non-nine-to-fiver? We know how frustrating it can be when you want to work outside the usual 9-to-5, but your IT support company has gone home! That’s why CCS standard working hours are 9-530, with the option for remote support available as late as 1030PM in the evening.
Extended hours IT support as late as 1030PM, 24/7 Online Ticketing, and Critical support requests issued by text to every technician in the company. That’s how seriously CCS take your IT support requirements.
IT support from CCS – when you need it, not when your supplier offers it.
Proactive IT Support
Reasons to choose proactive IT support from CCS:
Does your IT provider simply react to your problems? Wouldn’t it be better if they prevented them from happening in the first place? Contracted customers with CCS benefit from our proactive IT maintenance work, ensuring your operation runs as smoothly and securely as possible
Do you remember the fairground game ‘whack-a-mole’? Do you see the same IT problems arising time and time again? Does it feel a bit like hitting the mole on the head, only for it to pop-up again? At CCS we analyse every IT problem, ensuring that we fix both the problem and the underlying cause. Stop playing whack-a-mole with your IT support and call CCS today.
How often do you call your IT provider? Our aim at CCS is for the phone to never ring! Our proactive IT support package is designed to minimise your IT problems. That way your team can spend more time running your business, and less time managing your IT provider
Can you picture a swan, gliding serenely across a glass-like lake? Now picture what’s happening beneath the surface – continuous effort to maintain the serenity. It’s the same when you engage CCS for your IT support. Your business IT systems will operate smoothly and securely, whilst beneath the surface, we’re working continuously and proactively to maintain your systems for optimum efficiency
Do you see IT as a cost? Then it always will be. Proactive IT support and management from CCS ensures your IT systems run smoothly, saving you time, improving productivity and allowing you to focus on satisfying your customers. Engaging CCS for your IT support is an investment.
Does talking to your IT provider feel like you’re trying to communicate in entirely different languages? At CCS we won’t bamboozle or confuse you with ‘IT speak’. We always explain our work and recommendations in plain-English. It’s just one of the ways CCS make your business life easier.
How often do you hear-from or see your IT provider? All the time? If so, something’s wrong. Never? Something’s very wrong! CCS communicate and visit our clients enough to ensure you know all is well, no more and no less.
IT Managed Services
CCS provides a comprehensive set of Managed IT Services and IT support plans to cater for customers of all sizes and requirements. If you don’t have any in-house IT or computer support, then look no further! CCS will be your go-to IT support provider, and at a fraction of the cost of full-time staff.
Cloud Backup Service
Backing up your computer is essential, and our cloud backup service “Neovault” makes it incredibly simple. Neovault isn’t just online file-storage – when you backup your IT systems to Neovault they are effectively replicated on our secure Cloud Servers. Why is this important? Well, if your IT server or computer(s) fail, we can have you back up and running with minimal delay and disruption to your business – your complete system (not just files) is backed up to the Cloud.
We know that having the right website is crucial for your business. That’s why our website design services team doesn’t just provide website solutions – they provide business solutions. We ensure your website delivers the maximum benefit to your company.
Servers & Network Infrastructure
A first-class network infrastructure and cabling architecture is critical for fast, flexible and reliable network operations. It impacts everything on your network, from day-to-day computer operations through to printing and phone systems and even your IT security. Harnessing the expertise of our network infrastructure technicians, CCS will help you plan and deploy network cabling. This can be in either existing or new buildings, to provide optimum efficiency.
Cyber Security Services
Our cyber security services can be carried out remotely or on site, offering the client flexibility. Using a mixture of software and analytics we can determine how secure your information is online – through your web and social media presence, and through Internet gateways into your own networks. Our packages are designed to be affordable and effective for small and medium sized enterprises, with three tiers of support available.
Cloud Phone Systems
Over 150 high-end features satisfy the most demanding telephony requirements – from mobile phone connectivity to conference calls. It doesn’t matter if your company has two employees or 249,000: The capacity of our Digital Cloud Telephone System is almost limitless and extensions or home offices can be added or removed as required. You are guaranteed full flexibility – the system simply adapts to your business.