CCS 2000 provides a comprehensive set of Managed IT Support Services and IT support plans to cater for customers of all sizes and requirements.
If you don’t have any in-house IT or computer support, then look no further! CCS 2000 will be your go-to IT support provider, and at a fraction of the cost of full-time staff.
Maybe you do have IT support staff on your team, but need support for holiday cover, specific projects or just an additional set of hands on-site? Again, that’s where CCS 2000 comes in.
Each of our options can be customized to provide a perfect fit with your business, the guide below explains the difference between our IT support plans.
If you’re not sure which plan works best for you, contact us and we’ll be pleased to guide you according to your requirements.
Silver Support Plan
Gold Support Plan
Platinum Support Plan
Max Response Time
|6 hours||5 hours||4 hours|
|Telephone Case Logging||✓||✓||✓|
|Email Case Logging||✓||✓||✓|
|Ticket Logging Portal||✓||✓||✓|
|Remote Server Health Checks||Quarterly||Monthly||Monthly|
Quarterly Onsite Server Check
|Active Connection Monitoring||✓||✓||✓|
|Telephone Technician Support||✓||✓||✓|
*Where backup services are in place